Get in Touch
Welcome to LunarisMU. We're here to help! Whether you have a question, need technical support, want to report a valid rule violation, or just want to say hello — we've got you covered.
Discord
Join our community Discord for real-time support, announcements, and to connect with other players.
Join DiscordForums
Post your questions or feedback on our forums. Staff and community members check regularly.
Visit ForumsFor formal inquiries, billing issues, or if you cannot access Discord, send us an email.
[email protected]What Can We Help With?
Account Issues
Password recovery, account locks, login problems, or verification issues.
Donations
Payment issues, missing credits, or items not delivered after donation.
Bug Reports
Report exploits, glitches, or server issues — please include screenshots/videos.
Rule Violations
Report valid violations: violence threats, advertising, disparagement, anti-cheat, RMT, or duping.
Suggestions
Have an idea to improve LunarisMU? We'd love to hear it. Your feedback matters.
Security
Report suspicious activity, compromised accounts, or potential security threats.
Per the Server Rules, staff will NOT mediate or respond to:
- "He PK'd me unfairly!"
- "He stole my farming spot!"
- "He scammed me!" (unless it meets the narrow definition in Rule 4.2)
- "He said mean things to me!" (chat is unmoderated per Rule 1.4)
- "Remove my karma, I was defending myself!" (karma is automated per Rule 3.3)
For these issues, use in-game mechanics (PK back, change spots, use /ignore if available).
Quick Links
Response Times
We strive to respond to all inquiries as quickly as possible. Here are our average response times:
- Discord: Usually within minutes — fastest way to reach us!
- Forums: Within 12-24 hours
- Email: Within 24-48 hours
- Support Tickets: Within 24 hours
Response times may be longer during weekends, holidays, or high-volume periods.
Join Our Community
The best way to stay connected, get support, and meet other players.
Join LunarisMU Discord
